Privacy Policy

Dr CL Bester Inc ("we", "our", "us") is committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA), 2013. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following personal information when you interact with us:

• Name and surname
• Contact details (phone number, email address)
• Medical history and treatment records (in-practice only)
• Information provided through our contact form or WhatsApp

2. How We Use Your Information

Your personal information is used to:

• Schedule and manage dental appointments
• Respond to enquiries submitted through our website
• Provide dental treatment and follow-up care
• Process payments and medical aid claims
• Comply with legal and regulatory obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With your medical aid provider for claims processing
• With dental laboratories for prosthetic work (with your consent)
• When required by law or legal process

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Patient records are stored securely in accordance with healthcare regulations.

5. Your Rights

Under POPIA, you have the right to:

• Access your personal information held by us
• Request correction or deletion of your information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator

6. Contact Us

For any privacy-related questions or to exercise your rights, please contact us:

Dr CL Bester Inc
Shop 14, Mooikloof Village Centre
Garsfontein Road, Mooikloof
Pretoria, 0081
Phone: 081 494 8800
Email: dental@drclbesterinc.com